I did a little more research off what ccMarie said and found out that LifeGear is a manufacturing company out of California that gets stuff from Taiwan.
Thier website may have originally been lifegearonline .com
As freaky as this sounds, I may have stumbled on thier alternate website which gives some specs about delivering from Taiwan. Maybe you could call them and see if they can help you?
40 Container Qty:
LifeGear Taiwan Limited.
E-mail: [email protected]
That site does say that you shouldn't contact them and that you should contact your dealer for parts and whatnot, but why take "don't" for an answer.