I've been employed at a day spa for a few months now and its an okay part time job. The owner of the spa has her 70 year old mother working there. The mother has always given me a hard time, since day one. Since I started, this woman has been short with me, rude, condescending, insulting and just plain mean.
I thought I was the only person who had issues with the mother... not so. I recently found out EVERYONE has had issues with this woman. Four staffers were fired because they had problems with her. The more serious issues with the woman are her unprofessional appearance, her unprofessional behavior around clients and her downright uncivilized and hostile treatment of her co-workers. I was told that the owner is aware of the problems, but she's "torn" as to how to handle the matter. Meanwhile, the situation just gets worse. Mom blows everything out of proportion, making simple administrative tasks 1000x's more complicated than they need be. And don't you dare suggest a sensible and practical way of doing things or you will never hear the end of it!! Don't question mother!
I'm starting to discover that I'm working in a pretty hostile environment. I'm doing my best to cope with it, but I can honestly say that in my 20 years in the workforce, I have never in my life encountered a person like this. If this woman were employed by anyone else, she'd have been fired long ago. I try to avoid her in order to avoid the drama, but that doesn't always work. If I make a mistake at the front desk because I missed one of the "One thousand steps to checking out a credit card client" I get the wrath of mom down upon me!
If previous employees were fired due to their issues with the mother, I can't really broach the subject in any capacity can I? The situation this woman is causing is affecting business and the impression we make upon our clients, not to mention the morale of the employees. The owner should realize that. I don't know what to do? Grin and bear it, speak up and possibly get fired or cause even more tension with mom? I just don't know how to handle this one. I've truely never met an individual like this in my life and I don't know how to deal with her?