BreatheBodywork wrote:A spa setting is very different from a private practice. People assume, (right or wrong) when they call a private practitioner that the gender of the practitioner is wysiwyg.
And if you have a DBA name such as "Serenity Massage", how are they to know that you're not a multi-MT practice?
BreatheBodywork wrote: If a male MT uses a female answering service that doesn't disclose the gender of the practitioner, this is deceptive.
And if it was a man answering the phone and it was a female MT? How about a man answering the phone and it was a practice of 5 female MTs and one male MT? How about a woman answering the phone and it is 5 male MTs and one female MT?
BreatheBodywork wrote: I think when you get into practice, you will find that working this way will cause you problems with client retention, as well as reputation, even if you do get the initial booking. Of course that's my opinion, based on how I would feel if I thought I was booking with a female MT, and got a male.
What makes you think you're booking with a female MT? If the name of the practice is "Serenity Massage"?
BreatheBodywork wrote: Here's another example:
This is milder, IMO than gender bias. If you book at a spa, with several therapists, most people are aware that if they have a gender preference, they need to make that clear.
BreatheBodywork wrote: If you book at a private practice, most people assume that the one booking is the one massaging. If the one booking is a woman, why would they assume that the MT is a man?
They shouldn't. They also shouldn't assume it's a woman. A receptionist is a receptionist is a receptionist.
BreatheBodywork wrote: Yes, saying "you have an appt with KEVIN at 2:30 on the 5th" gives them an opportunity to either object or to acknowledge. But non-disclosure of the practitioner's gender is not the way to go, IMO. Obviously it's silly to make a big deal of it.
So "We have you booked for Thursday, at 3 PM with a male therapist." is what you'd recommend? Sounds kindof odd to me. Or would you rather have the receptionist ask, "Our only therapist available at that time is male. Is that okay?" Or perhaps, "We have a 3 PM slot on thursday available with a male massage therapist. Is that okay for you?"
How do you mention gender, without it being implied that there is something wrong with male MTs?
BreatheBodywork wrote: I saw plenty of that in massage school, and you could just see that those men would not make it in the profession.
Plenty of what? I'm not sure what you're referring to here.
BreatheBodywork wrote: You may be comfortable with either gender, your sexuality, nudity, etc, but our clients, for whatever reason, may not be. They may need time to prepare, they may need all the details.
If they need details, they need to ask. Any good appointment-setting script will ask a couple of qualifying questions... "Is this your first time getting a massage?" "Do you have any questions?"
BreatheBodywork wrote: Some don't, and those clients are a blessing, but most do. This fact was brought home to me very forcibly once when I was sitting in a chiropractor's office waiting my turn. A lady came in for her first massage appointment, and when the MT came out to greet her, she burst into tears, started trembling and said "I can't have a massage by a MAN!" She was terrified! Who knows why? But she should have had the opportunity to decide, rather than having that decision made for her without her consent.
So, the way I'm understanding this is... the answer to a certain percentage of clients having irrational fears regarding male MTs is to perpetuate discriminatory beliefs about -- and behavior toward -- male MTs?
Please do tell me how a receptionist can clearly identify the gender of the MT without implying that there may be something wrong with a male MT. And, if you propose that the gender of male MTs be mentioned, I certainly hope that you would promote identifying the gender of a female MT.