oil-man wrote:So in other words....it's a job like any other. Should be expected.
One piece of advise I'm going to give you is this: treat your employees as if they were your most important asset because they are. Clients like knowing that they can return to your spa and see their favorite therapist and not have to have someone new every time.
While it's true that you can demand that your therapists do X number of massages a day and they have to either do it or find a new job, wouldn't you rather have happy, healthy employees doing the number of massages they are comfortable with?? Most therapists can do too many massages for a short period of time and be ok but if asked to do so for over the long-haul they will either injure themselves or burnout.
Honor your therapists and treat them well and they will help you grow a successful business.