I run a mobile massage business with other therapists that work with me. I take the calls and arrange the appointments between clients and therapists.
Lately have had an increase in the number of people who ring requesting a booking but then never answer phone or return calls, after I have arranged for a therapist to see them.
Its a pain as you never know how long to hold the appointment for + I lose credibility in therapists eyes when I ask them to make themselves available for an appointment.
Part of me wants to ring these client back and basically be rude to them and let them know in no uncertain terms about the impact of their selfishness in terms of not having the common courtesy to call back, even if it just to explain that they no longer wish to book.
Part of me is thinking of calling them back later on the pretext of 'doing a survey and asking for feedback to find out why people do not return calls' (albeit my primary motive is to put them on the spot as to why they didn't call or message me).
Part of me knows that I should just let it go and face facts that no-shows, last minute cancellations and people not returning calls are just a fact of doing business.
Just wondering if anyone has any suggestions as to how they deal with similar issues.
Sydney Mobile Massage http://www.massagesydney.com.au